my father has sent me a present, something he ordered online and that the company sent with FedEx. big mistake.
i came home one night to find a message saying they'd come by but had been unable to deliver the parcel as i wasn't home. i called them up to organise a new delivery but of course, they don't deliver on Saturdays. i knew i had a couple of hours between two classes on the Monday but that wouldn't work as they couldn't possibly try to deliver at a certain time - the round was the round and they'd get to my town whenever they did, depending on how much else there was to deliver. so there was no point in me even trying. after a long (and expensive) discussion with the woman on the line, i asked what would happen if i couldn't find a neighbour who'd be able to reception the parcel. they didn't have a procedure for that, she said. great.
after finding a nice and willing neighbour, i called them back with all the details - name, phone number, floor number. the works. but when i got home on the appointed day, they had still tried to deliver to me. 'they' being the people who FedEx outsources the delivery to. apparently, the information about delivering to my number hadn't got to them until after they'd been round, at which point they called him and said they'd redeliver on the following day. this was, of course not possible for him. or for me. so they said they'd deliver on Saturday. uh, Saturday? did they actually deliver on that day?? yes, they apparently said.
i called FedEx again. would the parcel be delivered on Saturday? when i explained the story, she was like: 'well, you should be happy then'. uh... yes, assuming they'd actually come. i wasn't waiting around all day for nothing. could she confirm they would come? after being put on hold for a while, she asked me to call back the next day to find out, as the company they outsourced to wasn't answering the phone right then.
i called the next day. no, they wouldn't deliver on Saturday. they never did. i wanted to strangle someone. so now what? in the end, i asked them to deliver to my father, at the other end of the country. at least this way the parcel wouldn't be returned to Denmark.