service (or lack thereof)

walked into a shop a little earlier to buy a fire extinguisher. as i had no idea whether they even sold such things, i went up to the 'info' girl. she started by answering the phone, a personal call i believe, after which she talked to someone who i assumed to be of her family as it all took place in a foreign language i don't think i'd ever heard before, until finally daigning to take care of me.

i asked whether they sold fire extinguisher. 'down the electrical alley,' she said. i gave her a look that said: do you want to reconsider that answer? she clearly didn't get it, though. so i said, stressing the word to show there was something wrong: 'the electrical alley?' she looked nonplussed. 'a fire extinguisher, to put out fire?' 'oh, the bathroom alley, then'. that didn't seem to be the right answer either, but she obviously wouldn't be able to answer the question. after wandering around for a bit, i finally found someone to ask. and the answer was so simple: they didn't sell fire extinguishers!